Frequently Asked Questions

Simply choose a plan on our pricing page, create an account, and complete the checkout. You'll receive a welcome email with access to your dashboard within minutes.

We don't offer a free trial, but we do have a 2-month minimum commitment with a satisfaction guarantee. If you're not happy, we'll work to make it right or issue credits.

You can submit your first request immediately after subscribing. Typical project start time is 3-5 days from signup, allowing time for onboarding and brief review.

We'll need your brand guidelines (if available), style preferences, project brief, and any reference materials. Our onboarding process guides you through everything.

Plans differ in credits per month, turnaround time, queue priority, and communication channels. Starter is best for occasional needs, Growth for regular design work, and Studio for high-volume teams.

Yes, you can upgrade or downgrade anytime. Upgrades take effect immediately with prorated billing. Downgrades apply at your next billing cycle.

We accept all major credit cards (Visa, Mastercard, American Express) processed securely through Paddle. We also support PayPal for annual subscriptions.

Yes! Quarterly billing saves 10% compared to monthly. Contact us for custom annual arrangements with additional savings.

You can purchase additional credits anytime at your plan's per-credit rate. Extra credits are added immediately and roll over like regular credits.

Turnaround depends on your plan: Starter (1-3 business days), Growth (1-2 business days), Studio (1-2 business days with priority). Complex requests may take longer.

1 credit = 1 custom illustration or 4 icons. Logo packages require 12 credits. Spot illustrations and simple graphics use 0.5 credits. Each deliverable includes up to 3 revisions.

Yes, credits roll over month-to-month while your plan is active. They expire 30 days after cancellation or subscription pause.

All deliverables include production-ready vector files (AI, SVG, EPS) and high-resolution PNGs. We can also provide Figma components, PDFs, or other formats upon request.

Yes! Each deliverable includes up to 3 rounds of revisions at no extra cost. Additional revisions beyond that may use partial credits.

Communication varies by plan: Starter uses email with weekly summaries, Growth includes Email or Slack integration, and Studio gets a dedicated Slack channel with real-time creative direction.

Use your dashboard to create a new request. Fill in the brief, upload references, and submit. You can track progress and provide feedback directly in the platform.

Absolutely! Use your included revisions to request changes. Simply comment on the deliverable in your dashboard and our team will make adjustments.

You'll work with our experienced design team. Studio plan subscribers get a dedicated art director who maintains consistency across all your projects.

Yes! You can book a 30-minute intro call through our website. Growth and Studio subscribers can also request project-specific calls as needed.

Yes, 100%. Full copyright transfer is included with every deliverable. You own the assets outright and can use them commercially without restrictions or royalties.

Yes, we can sign your NDA or provide our standard confidentiality agreement. An NDA template is available on our Legal page.

You own full rights and can use designs however you like, including for client work. However, designs cannot be resold as-is on stock marketplaces.

We use AI as a tool to speed up certain workflows, but all final deliverables are created and refined by human designers. You receive full ownership regardless.

Yes, you can cancel anytime after the 2-month minimum period. Your subscription remains active until the end of the current billing cycle.

Yes, after the 2-month minimum, you can pause your subscription. This preserves your unused credits until you're ready to resume.

Unused credits remain available for 30 days after cancellation. After that, they expire. We recommend using your remaining credits before your subscription ends.

Yes! You can invite team members to collaborate on your dashboard. They can submit requests, provide feedback, and download deliverables.

Go to your account settings in the dashboard. You can update payment methods, billing address, and view invoices at any time.

We primarily use Figma and Adobe Illustrator. For specific requirements, we also work with Photoshop, After Effects, and other industry-standard tools.

We specialize in illustrations, icons, logos, UI graphics, marketing visuals, and brand assets. We don't do motion graphics, 3D modeling, or web development.

Yes! Send us your brand guidelines, existing assets, or references, and we'll ensure all deliverables are consistent with your brand identity.

Yes, we offer custom one-time work for those who don't need a subscription. Visit our Custom page for pricing on individual icons, illustrations, and logo packages.

Use your included revisions to request changes. If we can't meet your expectations after revisions, we'll issue a credit refund for that request.

All Access gives you unlimited downloads from our pre-made illustration library. It's included with your subscription and adds instant access to thousands of ready-to-use assets.

All Access includes our core illustration packs. Ultimate All Access adds premium collections, exclusive styles, and priority access to new releases.

Yes, all library downloads include commercial licenses. Use them in websites, apps, marketing materials, and client projects without additional fees.

We add new illustration packs monthly. Ultimate All Access subscribers get early access to new releases and exclusive collections.